General Spectrum Internet policies

Complaints Procedure

General Code of Practice

Acceptable Use Policies

Fair Use Policies

Accessing Non Geographic Numbers (NGN) – July 2015

WEEE Information – Recycling your electrical equipment

Early Supply Request Form

Right to Cancel (14 days) Form

Complaints Code Spectrum Internet

Home Broadband Customers

General Terms & Conditions – Spectrum Internet Residential Services

General Terms & Conditions – Spectrum Internet Residential Services 2017

Business Broadband Customers

General Terms & Conditions – Spectrum Internet Business Services (2014)

General Terms & Conditions – Spectrum Internet Business Services

Horizon Terms and Conditions

Horizon – Gamma Service Description

Business Broadband – Service Level Agreement

Premium Business Services Customers

Terms & Conditions – Leased Line Internet & Private Circuits

Large business customers with premium solutions may have more specific terms and conditions that relate to the service. For details, please contact our Business Accounts team on 029 200 22 345, press 1.

Leased line Service Level Agreement