One Step Closer to Full Fibre Home Broadband
Enjoy the UK’s fastest home broadband experience, delivering you Full Fibre unlike any other connection. Our best prices are available now for Full Fibre Broadband with a phone line, plus some great low cost extras to choose from.
If you need broadband that won’t let your family down, Spectrum Internet has you covered with our fastest possible fibre connection. If your family love to stream, game, download music and films, our fibre to the premises connection will handle everyone’s needs perfectly.
Of course our prices include VAT so what you see is what you’ll pay – there’s nothing hidden.
*Router is free when you take out your contract with us. Full router price is currently £150, this price will apply if you wish to take out a new router during your contract.
We want you to be 100% clear when it comes to our Superfast Home Broadband and phone line deal. That’s why we’ve put together some of the most frequently asked questions we get asked
Do the prices include VAT?
Yes, all of our prices for home broadband and phone lines include VAT.
What happens if I move house mid-contract?
The service you order with us is for the connection to the property for the term of that contract. If we are able to provide the same service to the new property, you can start a new contract and we may be able to waive some of the ‘early exit’ costs. Please contact us if you are going to be in this situation and want to know how you might be affected.
Are there any download limits with the new packages?
No, all of our broadband packages have unlimited download allowance. You are able to download as much or as little as you like, subject to our Acceptable Usage/Fair Usage Policy.
Can I keep my existing phone number if I move to you?
In most cases, yes. We can check this for you if you would like to make the move.
Does unlimited really mean unlimited with my calls?
Once the duration of your call reaches 60 minutes, the call will become chargeable. We’re happy for you to redial to avoid any charges. There is a fair usage policy which you can read more about in our terms and conditions.
We’ll always give you the fastest broadband speed that we can on your line. The range we give you is based on the typical speed range for 80% of our customers but you may find your actual speeds will vary slightly from this.
Our Basic Broadband and Superfast Broadband services are provided over your telephone line. Your telephone line is made from copper and can affect the speed you receive. That’s why we say our speeds for these products are ‘up to’.
There are several factors that can affect your speeds but aren’t a fault with the service. Here’s some of the main issues:
1. The distance from telephone exchange: Phone lines can be several miles long, from the exchange to an address and shorter phone lines can support higher speeds. So, the shorter the phone line, the faster the speed. Unfortunately, this isn’t something that you can change as it’s the underlying (Openreach) infrastructure.
2. Quality of your phone line: Phone lines are made of copper. Damaged, corroded copper, or poor connections (joints) between cables means slower broadband speeds. Sometimes, bad weather (such as heavy rain or high winds) and overhanging trees that touch an overhead cable can exacerbate the problem too.
3. Using wireless devices: Although we’ve become reliant on the Wi-Fi from our router, the true test of speed should be measured with a cable plugged into your router from the master socket. With many household devices using wireless signals, you may experience electrical interference which affects performance as well.
4. Demand at peak times: Although we have large capacity on our network, there may be times when there is a high percentage of customers trying to use it at the same time. Like a motorway, this can cause congestion and means that some customers may experience slower speeds during this time. This is also referred to as ‘contention’.
5. If we’ve only had your postcode to estimate speeds: As postcode areas can vary, there may be times where the ‘best guess’ of your speeds using only your postcode can be affected as we’ll use the centre point for that postcode. If we can use your telephone number we estimate using information about the routing of your cable too to provide a greater level of accuracy.
6. Information about your line has been updated: There may be newer information about your line that is available at a later date. For example, if works are carried out in your area that may improve/make poorer the quality of your phone line.