Looking for some help?

With a mix of both Business and Residential customers we pride ourselves on our customer service and have developed a strong reputation for providing friendly and helpful support. *Please note: we only provide broadband & internet in the UK.

Quick Contact form

For general enquiries, including billing, you can also complete the quick contact form here and one of our staff will respond back to you.

For up to the minute service updates follow us @SpectrumISP_Ops

For information on industry topics, hints and tips and local news follow @SpectrumISP

*For residential customers, our support helpdesk is open between the hours of 8am to 6pm Monday to Friday (including bank holidays). However, please click here to see the frequently asked questions which might just save you a call.

Customer Services, Billing and General Enquiries?

Call us on 029 200 22 345 or email customer.services@spectruminternet.com

Technical Support?

Call us on 029 200 22 345 or email support@spectruminternet.com

Cardiff Operations Centre

All of our customer service and technical support teams are based in our Cardiff operations centre. For day-to-day enquiries our Customer Service team are on hand to answer any queries and for more technical issues will transfer you to the technical support team. Spectrum Internet have adopted a culture that supports a personalised and professional customer care service and calls will never be scripted.

24/7 Monitoring

Our Technical Support team is the largest department within Spectrum Internet, providing support to customers via telephone and email. The Technical Support team monitor the service 24/7* and are ready to answer any queries you have regarding your connection.

Rapid response

Our dedicated team of qualified support and networking engineers, ranging from tier one up to tier three have local knowledge, provide quick installation and a rapid response service to all technical issues that arise.

Maintenance Window Notifications

At times we may need to issue a notice that work needs to be undertaken either by us or our providers. The information we provide tells you:
  • A time window and date is given when the work will occur.
  • The notice will also tell you whether your service is at risk of loss of service during this time or whether your service is likely to be unavailable for at least some of the maintenance window.

 

Monday, March 20th, 2017 at 6:08pm
“Connections to Oxwich and Horton have stabilised. Engineers will carry out further maintenance tomorrow. Update to follow tomorrow.”
Monday, March 20th, 2017 at 11:36am
We are aware of connection issues in the Oxwich and Horton areas. Engineers working to resolve and we apologise for any inconvenience.
Tuesday, January 31st, 2017 at 1:39pm
Service should now be restored in St Brides, please contact the help desk in case of continuing issues
Tuesday, January 31st, 2017 at 11:29am
We are aware of network problems in the St Brides area and our engineers are currently working on the issue. Updates to follow
Monday, December 12th, 2016 at 12:52pm
Connections at Penallt should now be restored following work by Western Power in the area. Contact the helpdesk in case of further issues.