My New Bill

We’ve recently changed the look and feel of our bills. Here is a guide to help you understand the different items.

If you have any questions, please don’t hesitate to contact us

Call Charges Breakdown

We’ve listed out the different call types that you may make.

You will see £0.00 if you have not made calls of this type.

N.B If you make Voice Calls, these will be itemised on a separate page.

Total Charges

The Service Charges will include charges for your broadband service and any extras such as call bundles, voicemail, etc.

These will be itemised on a separate page.

Billing Information

If you pay by Direct Debit then it will be confirmed here. The payment will be taken monthly and there is nothing for you to do so this bill is just for information.

If you pay by cheque or BACS (charges apply) then we have provided the details for you to do so. Payment should be made within 15 days.